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A collection of frequently asked questions is available for you.

Frequently Asked Questions (FAQ)

I would like to apply for a sales dealership. How can I proceed?

Method 1: By submitting all the information on the message submission page, our specialists will contact you immediately. After a complete review of your application, the next steps for obtaining a dealership will be carried out.

Method 2: Contact the company directly via phone and reach our internal sales specialists at extensions 200, 201, or 203. The necessary procedures will be carried out after this communication.

How can I register and activate the warranty for my product?

Send the product serial number via SMS to 500024259. Our company specialists will contact you within one business day, after which a confirmation SMS along with the warranty period will be sent to the customer.

What steps should be followed to activate the connection with a POS terminal?

* First, coordinate with the desired POS company for a technician to assist with connecting the POS to the scale.

* Coordinate with the POS company regarding the procurement of the second part of the connection cable.
(Note: If the POS company does not cooperate, you can obtain the connection cable from Tozin Sadr Company.)

* Connect the POS to the scale using the cable and contact the company’s sales department extensions for guidance and to receive the connection code.

* Completion of the process, connection, and testing.

How can I request warranty and non-warranty services and support?

* Contact the company’s service department at extensions 208, 209, or 210 to receive the required after-sales support.
* Alternatively, reach out to the nearest authorized representative listed on the website to receive the needed services, or call the service center to get the contact information of the representative in your area.

Is there a fee for installation, setup, and training?

Installation and setup of LSG series products (Plus series products requiring a network) incur a fee. Please contact the service center to obtain the applicable charges.

How can I verify the standard of a scale?

Send the product serial number via SMS to 1000100 to verify the authenticity of your scale’s standard with the Standards Organization.

What should be done if the scale’s seal is broken?

Immediately notify the company’s after-sales service department so they can coordinate with the Standards Organization for the installation of a new seal.

Head Office:

Service Center Address: No. 1/35, Khoram Dead-end, 1st West Ettehad Street, Tehran – Central After-Sales Service Center

Factory:

Service Center Address: No. 1/35, Khoram Dead-end, 1st West Ettehad Street, Tehran – Central After-Sales Service center

After-Sales Service:

Service Center Address: No. 1/35, Khoram Dead-end, 1st West Ettehad Street, Tehran – Central After-Sales Service center